Shipping Policy

Last Updated: March 2026

Thank you for shopping with Stock Mug. This Shipping Policy explains our shipping coverage, processing times, delivery estimates, tracking, customs information, and customer support details.

1. Shipping Coverage

Stock Mug currently ships only within Australia.

• Orders placed outside Australia will not be accepted and may be cancelled with a refund where applicable

2. Shipping Origin

All orders are processed and dispatched internationally from India.

Shipping Origin Address:

Stock Mug
H.No. 53, Sant Kripal Nagar, Street No. 10
Setia Farm, Sri Ganganagar, Rajasthan – 335001
District: Ganganagar, India

• Orders are shipped from India to Australia using international logistics providers
• Delivery times may be affected by customs clearance, carrier handling, and local delivery conditions

3. Order Cut-Off Time

• Daily Cut-Off Time: 5:00 PM IST (Indian Standard Time)
• Orders placed before 5:00 PM IST are processed the same business day (where possible)
• Orders placed after cut-off time, on weekends, or public holidays are processed the next business day

4. Order Processing

• Processing Time: 1–2 business days after payment confirmation
• Processing includes order verification, quality check, packing, and handover to the carrier
• Processing does not occur on weekends or public holidays

5. Shipping Methods, Costs & Delivery Times

Shipping options are shown at checkout before payment.

• Total delivery time = processing time + transit time
• Delivery times are estimates and may vary due to customs, courier delays, or local conditions in Australia

6. Carriers

We work with trusted international and local logistics partners, including:

• India Post
• International courier partners
• Local Australian delivery partners

Carrier selection depends on shipping method, destination, and logistics availability.

7. Order Tracking

• Tracking details are provided when available after dispatch
• Tracking information is sent to the email used at checkout
• Please allow 24–72 hours for tracking updates to appear
• Delays may occur during international transit or customs processing

8. Customs, Duties & Import Fees

• Orders are shipped internationally from India to Australia
• Customs duties, import taxes, or local fees (if applicable) are the customer’s responsibility unless stated otherwise at checkout
• Stock Mug is not responsible for customs delays or inspections

9. Delivery Delays

Delivery times are estimates and may vary due to external factors, including:

• Customs inspections
• Carrier delays
• Weather conditions
• Peak season demand
• Public holidays
• Incorrect or incomplete address details
• International logistics delays

10. Incorrect Address

• Customers are responsible for providing accurate shipping information
• Incorrect or incomplete addresses may result in delays, returns, or failed delivery
• If an error is found, contact us immediately at info@stockmug.com
• Address changes may not be possible once an order has been shipped

11. Undeliverable or Returned Orders

If a package is returned due to:

• Incorrect address
• Failed delivery attempts
• Refusal of delivery
• Customer unavailability

We will contact the customer regarding next steps.

• Additional shipping fees may apply for reshipment
• Refunds will follow our Refund Policy

12. Damaged, Missing, or Lost Orders

If your order arrives damaged, incomplete, or appears lost:

Please contact us at info@stockmug.com and include:

• Order number
• Full name
• Description of issue
• Photos (if applicable)
• Tracking number (if available)

We will review your case and provide an appropriate resolution.

13. Customer Support

If you have any questions about shipping or delivery, contact us:

• Website Name: Stock Mug
• Company Name: Stock Mug
• Address: H.No. 53, Sant Kripal Nagar, Street No. 10, Setia Farm, Sri Ganganagar, Rajasthan – 335001, District: Ganganagar, India
• E-Mail: info@stockmug.com
• Contact Form: Click Here
• Phone: +91 836 080 1368
• Business Number: UDYAM-RJ-15-0096819

Customer Service Opening Hours:

• Monday to Sunday: 09:00 AM – 5:00 PM
• Time Zone: Indian Standard Time (IST)

Response Time: We strive to respond to all inquiries within 24 business hours.