Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
By placing your order, you agree to our Terms & Conditions, Shipping Policy, Return & Refund Policy, and Contact Information.
Last Updated: March 2026
Welcome to Stock Mug. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from our store. By accessing or using this website, you agree to be bound by these Terms and all related policies.
1. Merchant Information
Stock Mug
Business Number: UDYAM-RJ-15-0096819
Business Address:
H.No. 53, Sant Kripal Nagar, Street No. 10
Setia Farm, Sri Ganganagar, Rajasthan – 335001
District: Ganganagar, India
Email: info@stockmug.com
Phone: +91 836 080 1368
2. Business Model
Stock Mug is an India-based online store.
All orders are processed and dispatched from India and delivered exclusively to customers in Australia using tracked international shipping services.
3. Website Use
By using this website, you agree that:
- You will use the website only for lawful purposes
- You will not attempt to disrupt or damage the website or its services
- You will not engage in fraudulent or harmful activities
We reserve the right to restrict or terminate access for violations.
4. Product Information
We aim to ensure all product descriptions, images, and specifications are accurate. However:
- Product colors may vary slightly depending on your screen
- Minor variations may occur due to manufacturing differences
- Product availability may change without notice
If a product does not match its description, please contact us for assistance.
5. Pricing & Payment
- All prices are listed in Australian Dollars (AUD)
- Payment must be completed at checkout before order processing
- Orders are processed only after successful payment confirmation
- We reserve the right to correct pricing errors or cancel affected orders
Accepted payment methods are detailed in our Payment Policy.
6. Orders & Acceptance
- Orders are subject to availability and confirmation
- You will receive an order confirmation email after purchase
- We reserve the right to cancel or refuse orders if:
- Fraudulent activity is suspected
- Incorrect information is provided
Customers must provide accurate billing and shipping details.
7. Order Processing & Shipping
- Orders are typically processed within 1–2 business days
- Delivery times vary depending on carrier and destination within Australia
- Tracking information is provided after dispatch
Full shipping details are available in our Shipping Policy.
8. Returns & Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
- Return approval must be requested before sending any item
- Unauthorized returns may not be accepted
Please review the full policy for eligibility and conditions.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their content, policies, or security.
10. Intellectual Property
All website content, including:
- text
- images
- graphics
- logos
- product descriptions
is the property of Stock Mug or its licensors and may not be used without permission.
11. Limitation of Liability
Stock Mug is not liable for:
- delays caused by shipping carriers
- losses resulting from incorrect customer information
- indirect or consequential damages
Where required by law, liability is limited to the value of the purchased product.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India.
However, if you are a consumer located in Australia, you will also benefit from any mandatory rights and protections available under Australian consumer law that cannot be excluded by contract.
Nothing in these Terms is intended to limit or exclude any rights you may have under applicable consumer protection laws in your country of residence.
13. Changes to These Terms
We reserve the right to update these Terms at any time.
Changes will be posted on this page with an updated “Last Updated” date.
14. Contact Information
If you have any questions, please get in touch with us:
- Website Name: Stock Mug
- Company Name: Stock Mug
- Address: H.No. 53, Sant Kripal Nagar, Street No. 10, Setia Farm, Sri Ganganagar, Rajasthan – 335001, District: Ganganagar, India
- E-Mail: info@stockmug.com
- Contact Form: Click Here
- Phone: +91 836 080 1368
- Business Number: UDYAM-RJ-15-0096819
Customer Service Opening Hours:
- Monday to Sunday: 09:00 AM – 5:00 PM
- Time Zone: Indian Standard Time (IST)
Response Time: We strive to respond to all inquiries within 24 business hours.
