Stock Mug is an online store offering quality lifestyle, home, kitchen, décor, and everyday-use products for customers in Australia.

Stock Mug is operated from India and serves customers in Australia through international shipping.

We currently accept and ship orders to Australia only.

You can contact our customer support team by email at info@stockmug.com or through our Contact Us page.

We accept secure online payments through PayPal. Depending on PayPal availability, customers may also pay using supported cards such as Visa, Mastercard, American Express, Discover, and other PayPal-supported payment methods.

All prices on Stock Mug are displayed in Australian Dollars (AUD).

Your order is confirmed after successful payment. Once your order is placed, you will receive an order confirmation email at the email address provided during checkout.

If you need to change or cancel an order, please contact us as soon as possible at info@stockmug.com. We can only make changes before the order has been processed or shipped.

Orders are processed and shipped internationally from India to Australia.

Shipping origin:
H.No. 53, Sant Kripal Nagar, Street No. 10
Setia Farm, Sri Ganganagar, Rajasthan – 335001
India

Our daily order cut-off time is 5:00 PM IST. Orders placed before the cut-off are usually processed the same business day. Orders placed after the cut-off, on weekends, or on public holidays are processed the next business day.

Order processing usually takes 1–2 business days after payment confirmation. Processing does not take place on weekends or public holidays.

Delivery time depends on the shipping method selected at checkout:

• Economy Shipping: 14–23 business days
• Standard Shipping: 11–18 business days
• Express Shipping: 7–12 business days

Our available shipping options are:

• Economy Shipping: AUD 9.99
• Standard Shipping: AUD 14.99
• Express Shipping: AUD 24.99

Because orders are shipped internationally from India to Australia, delivery times may vary slightly due to customs processing, local courier handling, public holidays, or logistics conditions.

You can track your order on our tracking page here: Track Your Order.

Tracking details are sent after your order has been dispatched. Tracking information may take 24–72 hours to activate after it is issued by the courier.

We offer a 30-day return policy from the delivery date. Eligible returns may include damaged, defective, incorrect, or unused change-of-mind items that meet our return conditions.

Read the full policy here: Return & Refund Policy.

Items may be eligible for return if they are damaged, defective, incorrect, or unused and in original condition with original packaging. Please contact us before sending any item back.

Yes. Change-of-mind returns may be accepted within 30 days if the item is unused, in original condition, and returned with its original packaging.

For approved damaged, defective, or incorrect item returns, Stock Mug may cover the return shipping cost. For change-of-mind returns, the customer is usually responsible for return shipping.

Approved refunds are usually processed within 1–5 business days after the return is reviewed and accepted. Your bank or payment provider may take additional time to post the refund.

No. Stock Mug does not charge restocking fees.

Please contact us as soon as possible at info@stockmug.com with your order number, photos of the item, and a short description of the issue. You may also use our Contact Us page.

International orders may occasionally be delayed due to customs, courier handling, public holidays, or logistics conditions. If your tracking has not updated for several days, please contact us with your order number.

Tracking numbers may take 24–72 hours to activate after dispatch. If your tracking number still does not work after this time, please contact customer support.

We use secure systems to process orders and handle customer information. You can read more in our Privacy Policy.

You can read our Australia Delivery & Customer Support information here: Australia Delivery & Customer Support.

This page explains our international shipping process from India to Australia, delivery expectations, customer support hours, business information, and important cross-border shipping notices.

Yes. You can contact us at info@stockmug.com to request access, correction, or deletion of your personal information, subject to applicable legal requirements.

Stock Mug operates from India and serves customers in Australia. We aim to comply with applicable Indian business requirements and relevant Australian consumer protection expectations for online orders.

You can review our main policies here:
Terms and Conditions
Shipping Policy
Payment Policy
Privacy Policy
Return & Refund Policy
Disclaimer
Australia Delivery & Customer Support