Payment Policy

Last Updated: March 2026

At Stock Mug, we provide secure and reliable online payment options for customers shopping from Australia. All transactions are processed through trusted and encrypted payment systems to ensure a safe checkout experience.

1. Accepted Payment Methods

Stock Mug accepts secure online payments through PayPal.

Customers can pay using major debit and credit cards processed securely via PayPal, including:

• Visa
• Mastercard
• American Express
• Maestro
• Discover (where supported)

You do not need a PayPal account to complete your purchase—card payments can be made directly through PayPal’s secure checkout.

2. Currency

All prices displayed on Stock Mug are listed in Australian Dollars (AUD).

Your bank or payment provider may apply currency conversion fees or international transaction charges depending on their policies.

3. Payment Timing

Payment is charged at the time you place your order.

Orders are only processed and dispatched after successful payment confirmation has been received.

4. Payment Security

We take payment security seriously:

• All transactions are processed through encrypted and secure payment gateways
• Our website uses HTTPS encryption to protect data during checkout
• We do not store full credit or debit card details on our servers
• Payment processing is handled by certified third-party providers such as PayPal

5. Order Confirmation

Once your payment is completed, you will receive an order confirmation email with your purchase details.

If you do not receive this email, please contact our support team.

6. Failed or Declined Payments

A payment may fail or be declined due to:

• Incorrect billing details
• Insufficient funds
• Card issuer restrictions
• Security verification failure
• Temporary payment gateway issues

If this happens, please try again or contact your payment provider for assistance.

7. Fraud Prevention

For security reasons, we reserve the right to review, hold, or cancel any order where unusual activity, incomplete billing information, or suspected fraud is detected.

8. Refunds

Approved refunds are issued to the original payment method used at checkout.

Refund processing times may vary depending on your bank or payment provider.

For full details, please refer to our Return & Refund Policy.

9. Taxes and Charges

All applicable charges are displayed clearly at checkout before payment is completed.

Customers are responsible for reviewing their final order summary before confirming payment.

10. Need Help?

If you experience any issues during checkout or have questions about payments, you can contact us:

Email: info@stockmug.com

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