Last Updated: January 10, 2026
At Stock Mug, we are committed to transparency and fairness. This policy explains the conditions under which returns are accepted, who pays for return shipping, and how refunds are processed.
All returns must comply with the terms outlined below.
1. Return Eligibility & 30-Day Window
You may request a return within 30 days of the delivery date shown on your tracking information.
To be eligible for a return:
The item must be unused
The item must be in its original condition
All original packaging, tags, manuals, and accessories must be included
Proof of purchase (order number or receipt) is required
We do not charge restocking fees.
Returns that do not meet these conditions (used, damaged by the customer, or missing packaging) may be rejected.
2. Non-Returnable Items
The following items are not eligible for return:
Perishable or expirable products (if still within shelf life)
Items marked as “Non-Returnable” on the product page
Products damaged due to misuse or improper handling by the customer
These exclusions are clearly disclosed on relevant product pages.
3. Return Shipping Responsibility
A. Defective, Damaged, or Incorrect Items
If you receive:
A defective item
A damaged item
The wrong product
We will:
Cover the full return shipping cost
Refund the original shipping fee paid at checkout
Offer either a replacement or full refund
Photo evidence may be required.
B. Change of Mind / Customer Preference
If you:
Ordered the wrong size or color
Changed your mind
No longer want the item
You are responsible for:
Return shipping costs
Ensuring the item arrives safely
Original shipping fees paid at checkout are non-refundable.
4. How to Start a Return
Step 1: Contact Us
Email info@stockmug.com with:
Your order number
Reason for return
Photos (if item is defective or damaged)
Returns must be approved before shipping.
Step 2: Repack the Item
Securely pack the item in its original packaging with all included materials.
Step 3: Ship the Item
Send approved returns to:
Return Address:
H.No. 53, Sant Kripal Nagar
Street No. 10, Setia Farm
Sri Ganganagar, Rajasthan – 335001
District: Ganganagar
India
We recommend using a trackable shipping method for change-of-mind returns, as we are not responsible for lost return shipments sent without tracking.
5. Refund Processing Timeframe
Once your returned item is received:
We inspect it within 3–5 business days
If approved, your refund is processed within 5–10 business days
Refunds are issued to your original payment method
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
If 10 business days have passed since approval:
Check your bank statement
Contact your payment provider
If unresolved, email us at info@stockmug.com.
6. Exchanges
We accept exchanges for:
Size changes
Color changes
Product replacements
Exchange Costs
Defective/Incorrect items → Free exchange
Change-of-mind exchanges → Customer pays return shipping
Replacement items are shipped after the original item passes inspection.
7. Order Cancellations
Orders may be cancelled only before dispatch.
Once an order has shipped, it must follow the standard return process.
8. Contact Information
- Website Name: Stock Mug
- Company Name: Stock Mug
- Address: H.No. 53, Sant Kripal Nagar, Street No. 10, Setia Farm, Sri Ganganagar, Rajasthan – 335001, District: Ganganagar, India
- E-Mail: info@stockmug.com
- Contact Us: Here
- Phone: +91 836 080 1368
- Business Number: UDYAM-RJ-15-0096819
Customer Service Opening Hours:
- Monday to Sunday: 09:00 AM – 5:00 PM
- Time Zone: Indian Standard Time (IST)
🕒 Response Time: We strive to respond to all inquiries within 24 business hours.