Last Updated: March 2026
At Stock Mug, we want our customers to shop with confidence. If there is an issue with your order, we are here to help. This Returns & Refund Policy explains when returns, exchanges, and refunds are accepted and how they are processed.
1. Return Policy Overview
| Policy Item | Details |
|---|---|
| Store Name | Stock Mug |
| Country Served | Australia |
| Return Method | By mail |
| Return Window | 30 days from delivery date |
| Product Condition | New, unused, unworn, and in original condition |
| Defective Returns | Accepted |
| Change of Mind Returns | Accepted |
| Exchanges | Accepted |
| Restocking Fee | None |
| Refund Processing Time | 1–5 business days after approval |
| Return Shipping Label | Customer responsibility (unless item is defective, damaged, or incorrect) |
2. Return Window
- Return requests must be submitted within 30 days of delivery
- The delivery date is based on tracking information
- Late return requests may not be accepted
3. Eligible Returns
We accept returns for both defective and non-defective products, subject to conditions below:
| Return Type | Accepted | Conditions |
|---|---|---|
| Damaged item received | Yes | Photo evidence may be required |
| Incorrect item received | Yes | Must match order issue |
| Defective item | Yes | Must be reported clearly |
| Change of mind | Yes | Item must be unused and in original condition |
| Used or damaged after delivery | No | Not eligible |
| Returned without approval | No | Prior approval required |
4. Defective, Damaged, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact us within the return window
- Provide order number, issue description, and photos
- Email: info@stockmug.com
If approved, Stock Mug will cover return shipping costs and offer a replacement, exchange, or refund where applicable.
5. Change of Mind Returns
Change of mind returns are accepted under the following conditions:
- Request must be made within 30 days of delivery
- Item must be unused, unworn, and in original packaging
- Customer is responsible for return shipping costs
- Original shipping fees (if any) are non-refundable
- Item must pass inspection before approval
6. Exchange Policy
We accept exchanges within the same 30-day return window.
| Exchange Type | Accepted | Notes |
|---|---|---|
| Defective item | Yes | Replacement provided after review |
| Incorrect item | Yes | Correct item sent after approval |
| Change of mind | Yes | Customer pays return shipping |
To request an exchange, contact us at info@stockmug.com with your order details.
7. Return Approval Process
All returns must be approved before being sent back:
- Contact us within 30 days of delivery
- Provide order number, issue details, and photos (if applicable)
- Our team reviews your request
- If approved, return instructions and address are provided
- Ship item using provided instructions
Note: Items returned without approval may not be accepted.
8. Return Shipping Costs
| Return Reason | Shipping Cost |
|---|---|
| Damaged item | Covered by Stock Mug (after approval) |
| Defective item | Covered by Stock Mug (after approval) |
| Incorrect item received | Covered by Stock Mug (after approval) |
| Change of mind | Customer responsibility |
| Non-defective return | Customer responsibility |
9. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds are issued to the original payment method
- Refunds are processed within 1–5 business days after approval
- Processing time may vary depending on your payment provider
10. Restocking Fees
We do not charge restocking fees.
| Fee Type | Amount |
|---|---|
| Restocking Fee | $0 (No charge) |
11. Non-Eligible Returns
Returns may not be accepted if:
- Item is used, worn, or altered
- Item is damaged after delivery
- Return request is made after 30 days
- Item is returned without approval
- Original packaging or components are missing
12. Contact for Returns & Support
For any return, refund, or exchange requests, please contact us:
- Website Name: Stock Mug
- Company Name: Stock Mug
- Address: H.No. 53, Sant Kripal Nagar, Street No. 10, Setia Farm, Sri Ganganagar, Rajasthan – 335001, District: Ganganagar, India
- E-Mail: info@stockmug.com
- Contact Form: Click Here
- Phone: +91 836 080 1368
- Business Number: UDYAM-RJ-15-0096819
Customer Service Opening Hours:
- Monday to Sunday: 09:00 AM – 5:00 PM
- Time Zone: Indian Standard Time (IST)
Response Time: We strive to respond to all inquiries within 24 business hours.